Winner’s Mindset For Success

WHY THIS PROGRAM

Do your staff

• go the extra mile for the organisation?
• see the ‘real meaning’ in giving their best to the organization?
• Support others (through common will, discipline and high resilience) in helping the company achieve its aspiration?
• Understand how is their performance linked to organisation’s profit and growth?

If your answers are mostly NO or NOT REALLY, we have what it takes for them to give their all to the organization.  It is the mindset – precisely the growth mindset and not fixed!  They will discover that it is not just their abilities and talent that will help bring success to the organization, but most importantly is whether they have the growth mindset or in other words, the resonant mindset (in order to emerge as resonant leader)!   And leadership is at all levels that start with lead self.  Having the right mindset is the key factor that will get them to discover the real meaning in what they do to instil a sense of ownership that gets them to “Think Like Their Customer & Act like the Owner” of their  organization.

This interactive programme will put them through a personal transformation that will ultimately help their organization generate profit and growth.  They will start to develop a strong sense of ownership once they acquire the knowledge, necessary skills and behaviours they critically need to demonstrate at their workplace to achieve success once they :

• make sense to why they need to align their aspiration to the organisation’s aspiration.
• adopt the growth mindset at workplace
• see the meaning in giving their best to contribute to the organisation’s growth and profit with sincerity
• develop a strong sense of responsibility to drive and own results of their work through self-empowerment.
• are courageous enough to take calculated risks, challenge and be challenged and remain accountable to it.
• always strive to excel through continuous learning.

In short, they will discover how easy it is to understand and fit well into their organization’s culture.  Aside from giving  their utmost commitment to the organization, it will also provide a foundation for their career development.

Winner’s Mindset For Success

WHAT YOU GET

At the end of the program, your staff will be able to :

• Identify their customer’s needs and expectations and how their actions impact their customers’ perceptions
• Identify and adopt Service Excellence Mindset to deliver Service Excellence.

• Explain effective ways to exceed customers’ expectations via Service Excellence Mindset (SEM) and the right Tools & Techniques (R.A.T.E.R. Factors, S.E.R.V.I.C.E. Model and Service Recovery Process).

• Practise the right Tools & Techniques to provide Service Excellence that are aligned to the company’s values and standards.

• Develop Team and Personal Action Plans to promote and sustain Service Excellence at work.